Jeremy Davidson

Jeremy Davidson, MBA, PMP, is an accomplished executive leader in Customer Success and SaaS operations with a proven track record in scaling teams, driving retention, and delivering measurable impact in high-growth organizations. Over the past 15 years, he has led transformative initiatives across the EdTech, AI, and GovTech sectors, guiding companies through rapid expansion while maintaining world-class customer experiences through a servant leadership style.

Currently serving as Director of Customer Success at Genasys Inc., Jeremy leads a team ensuring governments and enterprises around the world have the tools they need for life-safety communications. Previously, he held senior leadership roles at Covered Insurance, Amplify, and Pearson, where he spearheaded the development of customer success, program management, and analytics functions, contributing to revenue growth from $20M to $660M ARR.

Jeremy is passionate about the evolving role of Customer Success in SaaS, advocating for its place at the executive table and sharing insights on how leaders can align customer outcomes with long-term business value. He brings a forward-looking perspective that blends operational excellence with strategic vision. His thought leadership spans customer engagement, data-driven success strategies, and the future of customer operations in technolog/AI driven industries.