As our current Chief Operating Officer, Chris Terranova brings a distinguished career marked by exceptional leadership, strategic operational transformation, and significant financial impact. Most recently, as President and COO at Nicklas Medical Staffing, Chris spearheaded a strategic plan, boosting market share by 20% and net profit margin by 25% through optimized budgeting and cost reduction. His tenure also saw a data-driven operational framework reduce costs by 10% and scale the company by 90% year-over-year. Previously, as VP of Customer Care & Customer Support at Amplify Education, Chris transformed infrastructure, dramatically improving CSAT from 83% to 93% while handling over 250,000 tickets annually and cutting resolution time from three days to six hours. He drove organizational growth, increasing productivity by 23%, and established a product-agnostic customer care organization, managing a $25M+ budget and 600+ resources. Chris also developed a robust logistics data process for over $200M in physical materials, cutting error rates by 20% and saving $3.5M in 18 months, boosting operational efficiency by 16%. A key contributor to Amplify Education's explosive growth from $70M to $600M in 5 years, he demonstrated expertise in scaling operations, managing large budgets, and fostering cross-functional collaboration. Earlier, at Pearson, PLC, as Director of Customer Experience and Professional Services, he honed his ability to elevate customer experiences, drive relationship evolution, and contribute to substantial annual product revenues via strategic service delivery and technology adoption. With a strong foundation in business administration and education, an MBA, and certifications in Project Management and Customer Success, Chris consistently delivers impactful results in operational efficiency, customer satisfaction, and organizational growth. Chris is a devoted husband of 29 years and father of two as well as a lifelong learner with a deep passion for education. As the first in his family to go to college and earn an MBA, his own journey fuels his dedication to the power of learning. He brings over 15 years of experience in EdTech at companies like Pearson and Amplify Education. Most recently, he was COO at a medical staffing firm. Chris is an avid reader with a passion for science fiction and biographies. He also enjoys facilitating discussions about business through his podcast, The Generational Exchange. When he's not tackling the hiking trails around Denver, you will find him curled up with a good book, his loyal chihuahua, Jack, and his new puppy, Wobble.
